About Your Appointment

What To Expect At Your Appointment

Thank you for choosing Memorial Eye Institute! In order to provide you with the most efficient and effective office visit, please read the below information:

• Please be respectful to the staff. Healthcare has gone through a lot of changes. The Memorial Eye Institute Team is committed to providing you with premium healthcare, please be respectful if a problem arises.
• If later than 15 minutes to your appointment, we will determine if your appointment needs to be rescheduled after we have a discussion with the provider and we assess staffing and clinic flow at that time.
• Upon entering the office, please see someone from our Patient Care Team and they will inform you on next steps.
• Co-pays and referrals are due before seeing the provider. This is determined by your insurance carrier. Your referral may be faxed to 717-657-2071.
• If you are choosing to use your Vision Benefits, make sure that the office is aware prior to your appointment, so that we may verify your benefits.
• For your convenience, we verify and bill your insurance company. Please make sure that you understand the plan that you are enrolled in prior to your appointment. At check in, confirm with the Patient Care Associate if you are choosing to use Medical or Routine Coverage. Routine Exams will NOT address medical issues. If there is a medical diagnosis you have the choice to convert the appointment to your medical insurance and pay out of pocket for the refraction and contact lens fees, or return for a second appointment to discuss the medical issues.
• We have wheelchair accessible rooms, but you must be able to pivot at your waist to lean into our equipment. If you are not able to do so, we do not have the equipment to fully evaluate your eyes.

Understanding Wait Times

There are various reasons why the wait times at our clinic can be more than with other medical appointments. Click here to learn more.

Estimated length for each type of an appointment:

• Medical and Routine Eye Exams: 1 hour 15 minutes
• Glaucoma and Retina Evaluations: 2 hours
• Cataract or Surgical Evaluations: 3 hours
• Pressure checks for Glaucoma: 1 hour
• Laser Vision Correction Consultations: 30 minutes
• Visual Fields: 30 minutes

If you have any questions, please contact our office at 717-657-2020. We are looking forward to seeing you at your next appointment!